Co-Founder & Head of Growth
Hireko.ai
01/03/2026 - Present
Currently building an AI-powered hiring platform focused on one core shift: moving from resume screening to structured interviews at scale. As Co-Founder & Head of Growth, I’m leading go-to-market, investor outreach, and product positioning, working closely with the team to align what we build with how companies actually hire. Co-founded an AI-powered hiring platform focused on replacing resume screening with structured, real interview data. Leading growth, go-to-market strategy, and investor outreach from early stage through fundraising. Built and scaling a multi-tenant platform supporting 22 languages for global hiring use cases. Helping transform hiring workflows from resume-based filtering to direct candidate evaluation. Driving adoption across recruiters and interviewers with a focus on speed, signal quality, and scalability. Partnering on product direction to align user experience with real hiring needs and decision-making. Contributing to development of anonymized, opt-in hiring datasets to support future AI insights and products.
Senior Manager, Enterprise Architecture
Walgreens Boots Alliance
01/11/2024 - Present
Established & lead the formation & operationalization Enterprise Architecture (EA) Center of Excellence (CoE) of Architecture EDGE (Enterprise Direction, Governance, & Excellence) to enhance cross-functional collaboration, innovation, & organizational transparency promoting strategic alignment, governance, and architectural best practices across the organization. Creating a single streamlined intake system (Blueprint) serving 1200+ developers & associated teams. Spearheaded the Enterprise Accelerator initiative to incubate, prioritize, & action tech innovation ideas, leading efforts from concept to Proof of Concept (POC), securing buy-in and potential project funding. Established the Architecture Review process, ensuring adherence to strategic objectives, technical standards, & promoting proactive management of architectural & technical debt. Directed cultural & collaborative initiatives through leadership of the Culture Club, significantly improving employee engagement, organizational communication, & morale through targeted events & resources (e.g., Hackathons, Culture Panels, Book Clubs). Facilitated enterprise-wide API governance & best practices, driving efficiency improvements & clear documentation standards, positively impacting development velocity by approximately 15%. Established Coffee with Carissa, providing open communication, professional growth & navigation support for emerging leaders in Technology. Conducted technical & architectural deep dives, identifying performance bottlenecks & areas for improvement in existing systems, significantly enhancing scalability & maintainability. Initiated EA Problem Management, addressing Major Incidents, establishing root cause, determining necessary remediation, & significantly reducing ongoing incidents for all of technology. Led "Tech Assembly" a dynamic, biweekly forum designed to bring cross-functional, high-impact “tech for tech” content to technologists across the organization.
Senior Manager, Process Transformation
Walgreens Boots Alliance
01/01/2024 - 30/04/2025
Spearhead strategic process optimization initiatives to the Operating Model, driving operational excellence & cost reduction across Walgreens Technology. Matrix manage cross-functional teams to evolve processes, automate manual tasks, improve efficiency, & streamline workflows. Collaborating effectively with stakeholders at all levels to align process improvements with business goals. Established both Process Center of Excellence & Enterprise Architecture Center of Excellence, w/ key stakeholders across the organization in an Agile format. Improved overall efficiency & success by identifying process gaps & necessary changes in key workflows, prioritizing them, reviewing them with stakeholders, determining ultimate goal state & the next best steps, & then implementing process improvement across the technology organization, which impacted 1200+ developers & their supporting teams of program, project, & product managers, architects, designers, analysts, et al. for the entire technology lifecycle. Improved adoption, ownership, buy-in, collaboration & communications by creating & evolving key processes through a repeatable, predictable, collaborative, & comprehensive review process. Increased process scalability by focusing on the big picture to bring many smaller processes together to accomplish goals across the organization instead of in small silos. Reduced confusion & increased compliance by creating a single intake & tooled process, Blueprint, for tech work, from inception to retirement. Lead the Engubeering Accelerator, where we brainstormed, collaborated w/ stakeholders, implemented & communicated organization-wide engineering initiatives. (Hackathon, Go Links, “Who to Call, a Disneyland Map,” et al.) Lead the Culture Club, the same, but for Culture initiatives. (Hackathon, Culture Panels, Book Club, Culture Club Teams Channel & Website, et al.) Lead the Architecture EDGE (EA CoE) that tracked and managed EA Engagement and Endorsement.
Senior Product Manager, API - Healthcare Services
Walgreens Boots Alliance
01/07/2023 - 31/01/2024
Conducted a deep-dive technical analysis of existing API services, infrastructure, and system states, to identify bottlenecks and inefficiencies within the system, and recommend enhancements for improved performance, scalability, and maintainability, including cultural changes necessary to execute these enhancements. Collaborated with the engineering team to review the existing codebase, ensuring its alignment with industry best practices and identifying areas for optimization. Developed new process protocol for regular technical audits to ensure the APIs' robustness and reliability, anticipating and mitigating potential issues before they impact enterprise users. Initiated and led a series of meetings with the enterprise team to understand their integration pain points, leading to the identification of various critical enhancements for the API. Established open channels of communication with other pharmacy platform representatives to foster partnerships and understand integration necessities. Developing a preliminary 6-month roadmap for API feature rollout, with a strong emphasis on enhancing the user experience for the enterprise team. Identified areas to streamline the API development process, potentially speeding up delivery by 15%. Recognized and celebrated small wins within the team, whether it was the successful deployment of a new feature or positive feedback from enterprise boosting team morale and instilled a sense of pride in their work. Worked closely with team leads and key stakeholders to identify any potential stress points or challenges faced by team members, ensuring a supportive environment and addressing concerns promptly.
Technical Product Manager
T-Mobile
01/09/2021 - 31/07/2023
Lead Management and Customer Welcome. Responsible for the success of the company’s keystone retail appointment, queue, and lead application. Introduced Enterprise-Level Improvement Goals and OKRs. Successfully implemented a diverse, cross-functional team pilot that inspired others to follow closely. Key decision maker on Salesforce B2C, Heroku, and iOS application implementations that drive customer interactions and lead nurturing both in-store and at a corporate level. Managed four+ teams with 45+ resources. Identified KPIs, cost projections, ROI, and business value for Product Bundles, Capabilities, and Features. Reduced the number of incident tickets from 45+ open to >4 open daily. Represented the organization in the REMO guild aimed at designing interconnected applications for frontline retail employees. Proposed innovative solutions to recover ~$158M in operating expenses and over 90 years’ worth of time spent by retail employees. Lead investigation into adoption of methods for TPRs used on the METRO side by Magenta B2C SFDC. Implemented Customer Welcome for Metro, contributing to $9M yearly revenue and saving $270k yearly on external products. Estimated $5.52M generated by Customer Welcome year 1. Lead Management in Customer Welcome eliminated ME context switch between systems for lead management, reducing clicks from three to one, & saving 30 seconds of operational overhead per transaction. Projected annual Cost Savings: $1.75M (5.2M by year 3); Opportunity Savings of $30M. Updates to the workflow and screens in Customer Welcome saved the ME a conservatively projected 60 seconds of operational overhead per transaction, saving $3.05M in transactional timing and $60M in Opportunity Savings. Received the Values in Action Exemplar Award, six accolades, and a Winner’s Circle award nomination.
Amazon Web Services Operations Technical Product Manager
Amazon Web Services (AWS)
01/03/2020 - 30/09/2021
Foundational member of the Business Systems Group, helping to establish process and documentation, as well as supporting the Order Operations and Partner Operations teams. Gathered Requirements from internal customers. Served as product manager for two capabilities inside of Professional Services (“ProServe”, which is AWS’s B2B Sector), Partner and Order Operations. Designed enhancements and improvements for Salesforce instances, both internally and partner-facing. Proposed overall solutions to automate manual work. Created, maintained, and communicated backlog items to stakeholders and leadership. Crafted and sent release communications, and performed technical editing on others for the team. Identified KPIs and metrics to track and problems and solutions, including impact and necessary adjustments. Created Job Aids, how-to documentation on features and processes within my capabilities. Assisted the Portfolio Management Tool team in updating offerings and standardizing format across all of ProServe. Collaborated with my team, the Business Systems Group, on cross-functional features and enhancements.
Sr. Product Manager Internal Tools
Change Healthcare
01/09/2015 - 31/03/2020
Responsible for solidifying and communicating complete design standards across the organization, supporting thousands of in-house applications. Created Financial Data Mart, including CapEx Tracker, OpEx Tracker, and Finance Tracker using Tableau and Spotfire, created Print Payment Tracking System, Client Reporting for Pharmacy, a wallet shared across PPOL and eCashiering. Managed the flagship search application for all of reporting, BI Hub, taking it from concept to general acceptance and beyond. Enhanced the AutoPay feature on Patient Pay Online (PPOL), which increased AutoPay revenue 500%, from $1,000,000 to $6,000,000/month. Responsible for several data products which house and move sensitive data, including credit card information in a secure PCI-compliant environment and PHI in a secure HIPAA-compliant environment. Accountable for key decisions about new products and upgrades to existing products. Communicated with key stakeholders across the organization and customers. Managed up to 8 product projects and 25 people simultaneously, including Confluence and Jira plus three home-grown Enterprise Tools. Created Product Documentation, such as user guides, how-tos, Q&A documents, et al., Business and Product Requirements Documents (BRDs and PRDs), User Stories, Acceptance Criteria, UAT Cases, etc. Conducted and documented UAT. Supported up to 35,000+ users, and 1,500 internal users.
Business Analyst IV
Change Healthcare
01/03/2015 - 30/09/2015
Product Management: Accountable for key decisions about new products and upgrades to existing products. Manage up to 8 product projects simultaneously. Create Product Documentation, such as user guides, how-tos, Q&A documents, et al. Create Business and Product Requirements Documents (BRDs and PRDs). Communication with stakeholders across the organization. Create UAT Test Cases. Conduct and Document UAT Testing. Business Analysis: Create User Stories based upon BRDs and PRDs. Edit and suggest additions to documentation. Confluence Administration: Create enterprise-wide SOPs, how-tos, user guides, training documentation, templates, layout, etc. Manage permissions and users. Confluence Training and support.
Independent Consultant
YourITGirl
01/01/2005 - 31/01/2016
IT Support for small to medium sized businesses and in-home users, including, but not limited to integration, office set up, cell phone setup and repair, computer set up and repair, network set up and repair, office planning and design.
Director of Documentation
IDS
01/12/2014 - 31/01/2015
Responsible for the creation of product documentation and JIRA Service Desk administration. Create and implement documentation standards on the Confluence Wiki, including: Key decision making about documentation methodologies (labels, document location, etc.), Template Standards, Proof Editing. Supervise documentation efforts. Create Confluence documentation, including: End-user Screen-by-Screen guides, Knowledge Base creation, population, and configuration. Edit documentation using the MS Office suite and Confluence. Product photography. Hands-on business discussions and input. Create a service desk for an eReader Platform in JIRA. Bug creation using JIRA. Create task awareness. Lead and contributed to stand-up and documentation meetings. Functionality testing.
Project Manager
MedSolutions
01/08/2014 - 30/11/2014
Manage Cigna Scorecard Project. Perform Business Analysis.
Test Group Manager
MedSolutions
01/05/2014 - 30/11/2014
Manager in charge of the Coventry (Aetna) implementation testing scenarios. Manage the Test Group, including expectations, deadlines, and issue resolution. Provide direction for the testers based upon client communications and independent review. Daily and weekly client meetings. Liaison for testers, management, and the client. Updating Test Grids. Reporting.
Business Analyst
MedSolutions
01/03/2014 - 30/11/2014
Process Improvement. Guide Documentation. Report QA. Report Improvement. Extensive Excel Programming. Defect Reporting.
Business System Analyst
WPC
01/01/2014 - 31/01/2014
Responsible for documentation, gap analysis, project management, status tracking over the scope of Meaningful Use 2 attestation and HMS CPOE deployment under an extremely short deadline. Artifacts of this work compiled a toolkit for use by all members of the CPOE Deployment team. These artifacts include, but are not limited to: Communications, Agendas, Gap Analysis Spreadsheets, Status Tracking Spreadsheet, Build Requirements documentation, Build Configuration Checklist, Create Departmental Questionnaires, Create Project Planning documentation, Create Roles and Responsibilities definitions.
Technical Writer
Passport Health Communications
01/05/2013 - 30/11/2013
Technical Writer in charge of all CAQH (client) documentation: Manage the Technical Writing and Artifacts portion of the project, including deadlines, deliverables, approvals, tracking, and updates. Write procedural, process, policy, financial, non-technical documentation, and highly-technical documentation. Write a SOP set covering all departments companywide. Write programming specifications sheets, implementation guides, support runbooks, training manuals, et al. Construct Visio diagrams for the Coordination of Benefits (COB) logic engine, including primacy and data flow. Perform technical editing and styling for documentation. Construct templates for specific types of documentation. Conduct High-Profile SME (Sr. Directors, VPs, etc.) interviews concisely. Adhere to extremely short deadlines (as little as 2 hours). Prepare meeting notes and agendas for High-Profile meetings.
Project Coordinator / Documentation Specialist
Community Health Systems
01/02/2013 - 31/05/2013
Responsible for all HMS eArchive Documentation, as well as implementing eArchive and converting records for assigned hospitals. Maintained eArchive documentation. Coordinated projects with each Facility IT Director. Prepared iSeries boxes for installation and conversion. Implemented eArchive facility wide for multiple hospitals. Ran conversion scripts to convert TIFF to PDF. Monitored output queues. Remediated any issues.
Technical Writer / Business Analyst
Emdeon
01/08/2012 - 28/02/2013
Completely responsible for all PCI Compliance Documentation. Wrote new Policy, Procedural, and Flow Char documentation for the Salt Lake City / Memphis payment processing conversion, as well as Enterprise-Wide PCI Security Policies. Responsible for all project documentation, including Capital One, 5/3 Bank, HIPPA, and PCI compliance. Adapted old policy documentation for new purposes on a short deadline. Responsible for all documentation deadline creation and attainment. Interviewed SMEs ranging from Mail Room Clerks to VPs of the company for Policy, Process, Data Flow, and other documentation. Wrote VB.Net program to retrieve deliverables from RSAM. Reported to the Director of IT.
Technical Writer
Community Health Systems (CHS)
01/04/2011 - 31/07/2012
Wrote and edited technical documentation for the CTP MU project and others as defined by my supervisor. Wrote process documentation and created Visios with the SDLC, Operational Readiness, and Engineering teams. Interviewed SMEs to complete technical documentation, including OS, Server, VMware, Citrix, SAN, Network, Meaningful Use, FalconStor, Production Turnover, Hardware, SQL, Nexus 1000v, AllScripts, AMR, HMS, McKesson, Linux, and many others. Created and maintained Excel spreadsheets. Created, maintained, edited, and published documents on a wiki using wikitext, CSS, and other light programming. Exported documents to PDF using Adobe Pro. Created a database using Microsoft Access. Provided documentation inventory as needed. Compiled and publishing books for implementation uses. Performed wiki administration, instruction, training, and documentation. Received Certification for Puppet Automated System Administration Class.
Executive Assistant, Office Manager, IT Manager, Assistant Store Manager
GoldStar Communications
01/08/2010 - 30/11/2010
Repairing and setting up computers and networks for both business and home users. On-call, remote, and over-the-phone support of many clients long term. Office systems design, purchasing, support, networking and administration. Basic and complex hardware setup, installation, and configuration. Install, Configure, Troubleshoot, Import and Export Microsoft Outlook. Install, Configure and Update Anti-Malware Software, Microsoft Office, Open Office, Microsoft Windows 3.1 through 7. Install and Troubleshoot Printers, Cameras, Scanners, and other peripheral devices. Record keeping and invoicing. Light Mac 10.X configuration and administration.
Computer and Phone Technician
Absolute Wireless
01/04/2009 - 31/08/2010
Responsible for projects as defined by the owner, including IT, HR, organization, filing, ambassadorship, advertising, training and management. Onsite and over-the phone support to the entire company and its clients regarding both computers and cell phones. Created, updated, and maintained a paper ticketing system and all company invoices and documents. On-site computer setup, networking and support. Installation diagnosis and repair of hardware up to and including board-level. Installation, configuration, and proficiency of software including Windows XP, Vista, and 7, Microsoft Office, Open Office. Microsoft Excel, Microsoft Outlook, Norton, McAfee, and Kaspersky. Installation, configuration, and administration of Quick Books POS. Proficient in all aspects of Google accounts; Became familiar with Sprint as a company and set up and repaired cell phones and performed customer service related services. Help Desk support both over the phone and in person. Maintain ticketing and invoicing for my assigned duties using E Ticket and Retail IQ versions 3 and 4. Maintain Queuing, Reporting, Inventory and Ordering. BlackBerry, Palm, Android, Windows Mobile, and other mobile phone support and configuration.
Lead Firedog Technician
Circuit City
01/04/2008 - 28/02/2009
Started as a regular tech, then moved up within four months to lead technician. Maintained and Administered Astea, a ticketing system. Delegated Tasks and queuing. Set up, repair, and optimize customer computers. Circuit City Computer Technician Certification. Install and configure software, including Anti-Malware and Office Programs. RPOS and DPS use. Increased service sales from 90% to as much as 150% per month (top firedog sales in the district). Supervising two other technicians and monitoring the firedog sales of 10+ sales associates.
Forum Assistant Trade Chief
Pine Knot Job Corps
01/10/2007 - 30/04/2008
Responsible for assisting Trade Chief and Instructor with the instruction and supervision of up to 16 students, new / hands-on student orientation.
Office Manager / Computer Repair Technician
SimpliTechs Computer Repair
01/01/2006 - 31/03/2007
Performed computer and administrative tasks for a small company with 10 employees. Repair hardware, software, and networking issues (up to and including board-level work). Soldering. File back-up. Remove malware from customers' computers. Install and configure anti-malware programs. Perform house calls and onsite setups of networks, new computer systems, printers, faxes, and scanners. Onsite repair and replacement. Built custom computer systems upon request. Filed corporate taxes monthly. Customer service. Intake, ticketing, and queuing. Account management. Administrative tasks such as ordering, inventory, advertisement management, dictation, and Better Business Bureau correspondence.